SHIPMENT PROCESSING TIME

All orders are posted within 6-8+ business weeks. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

SHIPPING & DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout. Please note: some items require multiple packages which will incur extra postal charges.

This shipping times are an estimate only.

SHIPPING METHOD & ESTIMATED DELIVERY TIMES

Standard Local

1-3 business days

Standard North QLD,NSW, VIC

3-4 business days

Standard Adelaide, TAS

4-5 business days

Standard Perth

8-10 business days

Standard SA, WA, NT & International

8-10 business day depending

(Please note that these transit times are an estimated average between multiple freight companies)

Due to most of our items being over the average sizing for most express shipping companies we will only do express shipping if requested prior to ordering.

SHIPMENT TO P.O. BOXES

Due to most of our items being over the average standard shipping size (1000mm+) we are unable to ship to P.O. Boxes.

Customers are responsible for providing a business or home address which the package can be delivered. If an incorrect address is provided resulting in miss delivery or return of the product the customer is liable for any extra shipping and handling charges.

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has been shipped containing your tracking number(s). The tracking number will be active within 24 hours of receiving.

CUSTOMS, DUTIES AND TAXES

Meredith Metalworks is not responsible for any customs fees and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer please check if fees are applicable before checkout.

DAMAGES

Damage/loss of goods during freight is not common but they do sometimes happen. In the case where a package is damaged/lost during freight please follow these steps:

- document exactly how the package was delivered (if applicable)

- retain all packaging (damaged or not)

- contact us for further instructions (if damaged goods are in a used condition then compensation may be voided)

Please note that in the case of damaged or lost shipments Meredith Metalworks​ will need to process a insurance claim with the courier company at fault. This can sometimes be a lengthy process, in some cases the customer will need to wait until the claim is closed - the customer will be informed of this if applicable. During the claim process the customer may need to be contacted by a third party or the courier company.

INTERNATIONAL SHIPPING POLICY

We currently only offer shipping to certain countries. Please contact us at enquiries@meredithmetalworks.com for further information about shipping to your location.

To return a product, email us at:

enquiries@meredithmetalworks.com

after approval send your item to:

Meredith Metalworks

4/528 Seventeen Mile Rocks Road,

Jindalee 4073

QLD Australia
RETURNS
To be eligible for a return/refund, your item must be unused/tampered and in the same condition that you received it. Incorrectly packaging of the goods for return shipment may result in damage which can affect the return/refund. If the product is found not to be faulty, the customer may be required to pay the transport or inspection costs (up to the amount of $200). Administrative processing fees may also apply.
Non-returnable items: 
- Gift cards 
To complete your return, we require a receipt or proof of purchase. 
There are certain situations where only partial or no refund is granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery and entails a restocking feeWhere the reasoning for the refund is out of our control and there is found to be insufficient grounds for a refund

REFUNDS (IF APPLICABLE) 
Products are to be returned and inspected before a refund can be processed, we will send you an email to notify you of the outcome of the refund. 
If the refund is approved, it will then be processed and a credit will automatically be applied to your credit card or original method of payment. Customer can expect to see the transfer within 14 days, this is subject to bank T&C’s. 

ORDER CANCELLATIONS (IF APPLICABLE) 

All cancellation requests must be made via email to enquiries@meredithmetalworks.com

Cancellation requests for unfulfilled website orders, made within 7 days of the initial order date, will be refunded in full. Refunds will be issued to the original payment method used. Cancellation requests for unfulfilled website orders of non-custom products, made within 14 days of the initial order date, will be refunded in full. Refunds will be issued to the original payment method used. Orders for custom End Caps, or those containing customizations, will be assessed a cancellation fee of 5%-10%.  Cancellation fee is determined based on the cumulative time spent by Meredith Metalworks staff in curating the documentation needed to process the order and/or fielding inquiries regarding the order.  Refunds will be issued to the original payment method used minus the cancellation fee. Cancellation requests for unfulfilled website orders of non-custom products, made more than 14 days from the initial order date will be assessed a cancellation fee of 5%-10% based on the cumulative time spent by Meredith Metalworks staff in curating the documentation needed to process the order and/or fielding inquiries regarding the order.  Refunds will be issued to the original payment method used minus the cancellation fee. If the order has accrued programming or proofing time with the design team in preparation for cutting of custom End Caps it will be assessed a cancellation fee of 30% to cover time spent in the processing of the order.   Refunds will be issued to the original payment method used minus the cancellation fee. Cancellation requests for unfulfilled website orders of any kind, made 14 days or more from the initial order date will be assessed a cancellation fee of 10%- or no more than $150 based on the cumulative time spent by Meredith Metalworks staff in curating the specs needed to process the order, programming or proofing, and/or fielding inquiries regarding the order.  OR 100% of the balance to be provided as a store credit; valid towards a future order. Store credits are valid for THREE (3) Year from the date of issuance. 

LATE OR MISSING REFUNDS (IF APPLICABLE) 
- If you haven’t received a refund within 14 days of process, first check your bank account again. 
- Then contact your credit card company, it may take some time before your refund is officially posted. 
- Next contact your bank. There is often some processing time before a refund is posted. 
- If after this the refund is still not posted, please contact us at enquiries@meredithmetalworks.com
SALE ITEMS (IF APPLICABLE) 
Unfortunately sale items cannot be refunded. Unless specified otherwise or found to be suitable for a refund. This includes discount coded items.
EXCHANGES (IF APPLICABLE) 
We will replace items if they are agreed to be defective or damaged. If the wrong product was purchased, we can exchange it within 30 days pending approval (difference in product price will be payable to the customer if applicable). 

To start this process contact us at: enquiries@meredithmetalworks.com
GIFTS 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, the gift certificate will be mailed to you. 
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give later, we will send a refund to the gift giver (person on purchase sheet) if approved. 
SHIPPING
Customers are responsible for paying return shipping costs - if requested we can arrange the return shipping at the customers expense. Any/all shipping costs are non-refundable. If any shipping/other charges are outstanding by the customer it may be deducted from the refund total. 
Shipping time on exchange item/s will vary depending on customer location.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.