Please Note: as our products are in high demand and are all hand crafted, please expect an estimated 6 week turnaround on posted items from payment date to shipping.

Return and Refund Policy

To return a product, email us at:

enquiries@meredithmetalworks.com

after approval send your item to:

Meredith Metalworks

4/528 Seventeen Mile Rocks Road,

Jindalee 4073

QLD Australia


Returns 

To be eligible for a return/refund, your item must be unused/tampered and in the same condition that you received it. Incorrectly packaging of the goods for return shipment may result in damage which can affect the return/refund. If the product is found not to be faulty, the customer may be required to pay the transport or inspection costs (up to the amount of $200). Administrative processing fees may also apply.

Non-returnable items: 
- Gift cards 

To complete your return, we require a receipt or proof of purchase. 
There are certain situations where only partial or no refund is granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
  • Any item that is returned more than 30 days after delivery and entails a restocking fee
  • Where the reasoning for the refund is out of our control and there is found to be insufficient grounds for a refund

Refunds (if applicable) 
Products are to be returned and inspected before a refund can be processed, we will send you an email to notify you of the outcome of the refund. 
If the refund is approved, it will then be processed and a credit will automatically be applied to your credit card or original method of payment. Customer can expect to see the transfer within 14 days, this is subject to bank T&C’s. 

Order Cancellation (if applicable) 

All cancellation requests must be made via email to enquiries@meredithmetalworks.com

  • Cancellation requests for unfulfilled website orders, made within 7 days of the initial order date, will be refunded in full. Refunds will be issued to the original payment method used.
  • Cancellation requests for unfulfilled website orders of non-custom products, made within 14 days of the initial order date, will be refunded in full. Refunds will be issued to the original payment method used.
    • Orders for custom End Caps, or those containing customizations, will be assessed a cancellation fee of 5%-10%.  Cancellation fee is determined based on the cumulative time spent by Meredith Metalworks staff in curating the documentation needed to process the order and/or fielding inquiries regarding the order.  Refunds will be issued to the original payment method used minus the cancellation fee.
  • Cancellation requests for unfulfilled website orders of non-custom products, made more than 14 days from the initial order date will be assessed a cancellation fee of 5%-10% based on the cumulative time spent by Meredith Metalworks staff in curating the documentation needed to process the order and/or fielding inquiries regarding the order.  Refunds will be issued to the original payment method used minus the cancellation fee.
    • If the order has accrued programming or proofing time with the design team in preparation for cutting of custom End Caps it will be assessed a cancellation fee of 30% to cover time spent in the processing of the order.   Refunds will be issued to the original payment method used minus the cancellation fee.
  • Cancellation requests for unfulfilled website orders of any kind, made 14 days or more from the initial order date will be assessed a cancellation fee of 10%- or no more than $150 based on the cumulative time spent by Meredith Metalworks staff in curating the specs needed to process the order, programming or proofing, and/or fielding inquiries regarding the order.  OR 100% of the balance to be provided as a store credit; valid towards a future order. Store credits are valid for THREE (3) Year from the date of issuance. 

Late or missing refunds (if applicable) 
- If you haven’t received a refund within 14 days of process, first check your bank account again. 
- Then contact your credit card company, it may take some time before your refund is officially posted. 
- Next contact your bank. There is often some processing time before a refund is posted. 
- If after this the refund is still not posted, please contact us at enquiries@meredithmetalworks.com

Sale items (if applicable) 
Unfortunately sale items cannot be refunded. Unless specified otherwise or found to be suitable for a refund. This includes discount coded items.

Exchanges (if applicable) 
We will replace items if they are agreed to be defective or damaged. If the wrong product was purchased, we can exchange it within 30 days pending approval (difference in product price will be payable to the customer if applicable). 

To start this process contact us at: enquiries@meredithmetalworks.com


Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, the gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give later, we will send a refund to the gift giver (person on purchase sheet) if approved. 

Shipping 

Customers are responsible for paying return shipping costs - if requested we can arrange the return shipping at the customers expense. Any/all shipping costs are non-refundable. If any shipping/other charges are outstanding by the customer it may be deducted from the refund total. 

Shipping time on exchange item/s will vary depending on customer location.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.